Refund policy
Free replacement on damaged products
Every Indian Tyohar product is inspected and packed with care. If your product arrives damaged, we will replace it free of cost, or refund you if you prefer.
Eligibility
- The request must be raised within 5 days of delivery.
- Replacements and returns are accepted only for products received in a damaged condition.
- A continuous, unedited unboxing video starting from the sealed package is mandatory. Requests without an unboxing video cannot be approved.
- The product must be unused and returned with its original packaging and accessories.
Not eligible
- Change of mind, or products that are not damaged.
- Natural variations in crystal colour, pattern, inclusions or size. These are characteristic of genuine stones.
- Damage caused after delivery or by misuse.
How to request a replacement
- Email info@indiantyohar.shop within 5 days of delivery with your order number, photos of the damage and the unboxing video.
- Our team will verify and respond within 24 to 48 hours.
- Once approved, we arrange a free reverse pickup.
Replacements and refunds
After the returned item reaches us and passes inspection, we will send a replacement at no extra cost or issue a refund, as you prefer. Prepaid orders are refunded to the original payment method; COD orders are refunded by bank transfer/UPI. Refunds are processed within 5 to 7 business days of approval.